Trening po rabote s klientami: otsenka effektivnosti (Russian Edition),Used

Trening po rabote s klientami: otsenka effektivnosti (Russian Edition),Used

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SKU: DADAX3846580155
Brand: LAP Lambert Academic Publishing
Condition: New
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Povyshenie urovnya professional'nogo razvitiya rabotnikov stanovitsya aktual'noy zadachey organizatsiy. Osobenno ostro stoit vopros obucheniya personala kachestvennoy rabote s klientami. Kompanii, zanimayushchiesya servisnym i torgovym obsluzhivaniem, vkladyvayut bol'shie sredstva v obuchayushchie programmy, poetomu pered nimi stoit vopros ob otsenke effektivnosti vlozheniy. Slozhnost' otsenki obucheniya personala zaklyuchaetsya v mnogoobrazii poluchaemykh rezul'tatov: ekonomicheskikh, sotsial'nykh, potrebnostnykh, tselevykh. V dannoy rabote rassmatrivayutsya voprosy soderzhaniya effektivnosti menedzhmenta, a takzhe predlagaetsya tekhnologiya otsenki potrebnostnoy effektivnosti treninga po rabote s klientami, poskol'ku udovletvorenie potrebnostey uchastnikov treninga i lits, zanimayushchikhsya ego organizatsiey yavlyaetsya osnovoy dlya dostizheniya sotsial'noekonomicheskikh rezul'tatov deyatel'nosti organizatsii. Prednaznacheno dlya studentov, aspirantov, prepodavateley vuzov, a takzhe rukovoditeley lyubykh khozyaystvennykh organizatsiy i spetsialistov sluzhb upravleniya personalom.

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