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Turnaround Time: Uniting An Airline And Its Employees In The Friendly Skies,New
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Wall Street Journal BestsellerGo behind the scenes with the CEO who led United Airlines remarkable turnaround.Around the world and around the clock, the people of United Airlines are locked in a struggle against time to ensure your aircraft lands and takes off for another flight safely and efficiently. This turnaround time is the heartbeat of an industry in which the margin for error is nil and success is measured by fractions of a second.Turning around an aircraft and turning around an airline are very different challenges in most respects, except one: it takes a united team to perform it well.In 2015, when Oscar Munoz took the helm of this iconic brand, its culture was anything but united and its reputation was in free fall. A merger with its onetime rival Continental had stalled, operational and financial performance was badly trailing those of its competitors, and the bonds of trust with shareholders, customers, and employees had reached a breaking point.Setting out an ambitious plan to rejuvenate the company, Oscar learned that there was nothing wrong at United that couldnt be fixed by championing what was rightthe employees themselves.Meanwhile, only a month into the job, Oscar suffered a nearfatal heart attack that set in motion a race against the clock to find a heart transplant to save his life, even as he fought to salvage his vision for Uniteds revival. The health emergency might have been the end of the storyuntil employees and union leaders rallied around Oscar, inspiring him to pull through, something he did within weeks following a successful procedure.Oscar and the people he led, both with new leases on life, would go on to weather more turbulence, overcoming battles with investors and navigating several PR crisesincluding a global pandemicto deliver toptier operational performance, strong returns to shareholders, and ascending levels of customer satisfaction. By the end of his tenure, the people of United were finally flying together as one team, defying pessimism from industry insiders and rekindling optimism from employees and the customers they served.With candor, humor, and heartfelt wisdom, Oscar reveals how he rose from humble immigrant origins to lead United Airlines through one of modern businesss greatest corporate turnarounds. He offers soulful, muchneeded leadership lessons for todays world: listening with empathy, standing up for employees, building durable cultures that are profitable because theyre principled, and advancing a vision for a genuinely inclusive economy for the future.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What are the dimensions of the book? A: The book measures six inches in length, zero point eight seven inches in width, and nine point zero two inches in height.
- Q: How many pages does this book have? A: This book contains two hundred forty pages, providing an in-depth look at the subject matter.
- Q: What type of binding does the book have? A: The book features a hardcover binding, which adds durability and a professional appearance.
- Q: What is the reading level of this book? A: This book is suitable for adults and those interested in business and leadership topics.
- Q: Who is the author of the book? A: The author of the book is Oscar Munoz, who shares his experiences leading United Airlines.
- Q: What are the main themes of the book? A: The main themes include corporate turnaround, leadership, employee engagement, and organizational culture.
- Q: How should I care for this book? A: To keep the book in good condition, store it upright in a cool, dry place away from direct sunlight.
- Q: Is this book suitable for beginners in business? A: Yes, the book is accessible for beginners and offers valuable insights into organizational management.
- Q: Can this book be read as a reference guide? A: Yes, the book can serve as a reference guide due to its structured approach and practical lessons.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, contact the seller for a replacement or refund as per their return policy.
- Q: Is there a warranty for this book? A: Books typically do not come with warranties, but you can check the seller's return policy for more details.
- Q: Are there any specific storage recommendations for this book? A: Store the book in a dry environment, away from moisture, to prevent damage to the pages and binding.
- Q: How does this book compare to other business leadership books? A: This book offers a unique perspective on corporate turnaround, combining personal narrative with practical advice.
- Q: Is this book appropriate for a corporate book club? A: Yes, this book is ideal for corporate book clubs, sparking discussions on leadership and team dynamics.
- Q: What if I have questions about the book's content? A: Feel free to reach out to the author through social media or the publisher for any questions related to the content.
- Q: Is this book available in digital format? A: The availability of a digital format may vary; check with retailers for eBook options.