Title
Turnaround Time: Uniting An Airline And Its Employees In The Friendly Skies,Used
Delivery time: 8-12 business days (International)
Wall Street Journal BestsellerGo behind the scenes with the CEO who led United Airlines remarkable turnaround.Around the world and around the clock, the people of United Airlines are locked in a struggle against time to ensure your aircraft lands and takes off for another flight safely and efficiently. This turnaround time is the heartbeat of an industry in which the margin for error is nil and success is measured by fractions of a second.Turning around an aircraft and turning around an airline are very different challenges in most respects, except one: it takes a united team to perform it well.In 2015, when Oscar Munoz took the helm of this iconic brand, its culture was anything but united and its reputation was in free fall. A merger with its onetime rival Continental had stalled, operational and financial performance was badly trailing those of its competitors, and the bonds of trust with shareholders, customers, and employees had reached a breaking point.Setting out an ambitious plan to rejuvenate the company, Oscar learned that there was nothing wrong at United that couldnt be fixed by championing what was rightthe employees themselves.Meanwhile, only a month into the job, Oscar suffered a nearfatal heart attack that set in motion a race against the clock to find a heart transplant to save his life, even as he fought to salvage his vision for Uniteds revival. The health emergency might have been the end of the storyuntil employees and union leaders rallied around Oscar, inspiring him to pull through, something he did within weeks following a successful procedure.Oscar and the people he led, both with new leases on life, would go on to weather more turbulence, overcoming battles with investors and navigating several PR crisesincluding a global pandemicto deliver toptier operational performance, strong returns to shareholders, and ascending levels of customer satisfaction. By the end of his tenure, the people of United were finally flying together as one team, defying pessimism from industry insiders and rekindling optimism from employees and the customers they served.With candor, humor, and heartfelt wisdom, Oscar reveals how he rose from humble immigrant origins to lead United Airlines through one of modern businesss greatest corporate turnarounds. He offers soulful, muchneeded leadership lessons for todays world: listening with empathy, standing up for employees, building durable cultures that are profitable because theyre principled, and advancing a vision for a genuinely inclusive economy for the future.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.