Title
Uncommon Service: How To Win By Putting Customers At The Core Of Your Business
Delivery time: 8-12 business days (International)
Most Companies Treat Service As A Lowpriority Business Operation, Keeping It Out Of The Spotlight Until A Customer Complains. Then Service Gets To Make A Brief Appearance For As Long As It Takes To Calm The Customer Down And Fix Whatever Foulup Jeopardized The Relationship.In Uncommon Service, Frances Frei And Anne Morriss Show How, In A Volatile Economy Where The Old Rules Of Strategic Advantage No Longer Hold True, Service Must Become A Competitive Weapon, Not A Damagecontrol Function. That Means Weaving Service Tightly Into Every Core Decision Your Company Makes.The Authors Reveal A Transformed View Of Service, Presenting An Operating Model Built On Tough Choices Organizations Must Make: How Do Customers Define Excellence In Your Offering? Is It Convenience? Friendliness? Flexible Choices? Price? How Will You Get Paid For That Excellence? Will You Charge Customers More? Get Them To Handle More Service Tasks Themselves? How Will You Empower Your Employees To Deliver Excellence? What Will Your Recruiting, Selection, Training, And Job Design Practices Look Like? What About Your Organizational Culture? How Will You Get Your Customers To Behave? For Example, What Do You Need To Do To Get Them To Treat Your Employees With Respect? Do You Need To Make It Easier For Them To Use New Technology?Practical And Engaging, Uncommon Service Makes A Powerful Case For A New And Systematic Approach To Service As A Means Of Boosting Productivity, Profitability, And Competitive Advantage.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.