Title
Uncommon Service: How To Win By Putting Customers At The Core Of Your Business
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Most Companies Treat Service As A Lowpriority Business Operation, Keeping It Out Of The Spotlight Until A Customer Complains. Then Service Gets To Make A Brief Appearance For As Long As It Takes To Calm The Customer Down And Fix Whatever Foulup Jeopardized The Relationship.In Uncommon Service, Frances Frei And Anne Morriss Show How, In A Volatile Economy Where The Old Rules Of Strategic Advantage No Longer Hold True, Service Must Become A Competitive Weapon, Not A Damagecontrol Function. That Means Weaving Service Tightly Into Every Core Decision Your Company Makes.The Authors Reveal A Transformed View Of Service, Presenting An Operating Model Built On Tough Choices Organizations Must Make: How Do Customers Define Excellence In Your Offering? Is It Convenience? Friendliness? Flexible Choices? Price? How Will You Get Paid For That Excellence? Will You Charge Customers More? Get Them To Handle More Service Tasks Themselves? How Will You Empower Your Employees To Deliver Excellence? What Will Your Recruiting, Selection, Training, And Job Design Practices Look Like? What About Your Organizational Culture? How Will You Get Your Customers To Behave? For Example, What Do You Need To Do To Get Them To Treat Your Employees With Respect? Do You Need To Make It Easier For Them To Use New Technology?Practical And Engaging, Uncommon Service Makes A Powerful Case For A New And Systematic Approach To Service As A Means Of Boosting Productivity, Profitability, And Competitive Advantage.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of 'Uncommon Service'? A: The book has two hundred seventy-two pages. It provides a comprehensive guide on enhancing customer service strategies.
- Q: What are the dimensions of the book? A: The book measures six point twenty-six inches in length, one inch in width, and nine point five inches in height. These dimensions make it a standard hardcover size.
- Q: Who is the author of 'Uncommon Service'? A: The author is Frances Frei. She co-wrote the book with Anne Morriss, providing insights into customer-centric business practices.
- Q: How should I read 'Uncommon Service'? A: You can read it in any comfortable setting. It is designed for professionals seeking to improve their business's customer service approach.
- Q: Is 'Uncommon Service' suitable for beginners in business? A: Yes, it is suitable for beginners. The book presents fundamental concepts that anyone can grasp, regardless of their business experience.
- Q: What genre does 'Uncommon Service' belong to? A: The book falls under the business and management genre. It focuses on service as a strategic advantage.
- Q: How do I keep 'Uncommon Service' in good condition? A: Store it in a dry place away from direct sunlight. Avoid bending the pages to maintain its condition.
- Q: Is 'Uncommon Service' safe for young readers? A: Yes, the book is safe for young readers. However, it is primarily aimed at professionals and may be more relevant to adults.
- Q: What if my copy of 'Uncommon Service' arrives damaged? A: You should contact the seller for a replacement or refund. Most retailers have a return policy for damaged items.
- Q: Can I gift 'Uncommon Service' to someone in customer service? A: Yes, it makes an excellent gift for anyone in customer service roles. The insights can help enhance their professional skills.
- Q: How can 'Uncommon Service' improve my business? A: The book offers strategies to integrate customer service into core business decisions. This can lead to higher productivity and customer satisfaction.
- Q: Does 'Uncommon Service' include practical examples? A: Yes, it includes practical examples and case studies. These illustrate how companies can implement the authors' recommendations.
- Q: What makes 'Uncommon Service' unique compared to other business books? A: It uniquely positions service as a competitive weapon rather than just a support function. This perspective is critical in today's economy.
- Q: How does the book suggest empowering employees? A: The authors recommend focused recruiting, training, and a supportive organizational culture. These elements are crucial for delivering excellent service.
- Q: Is the book available in different formats? A: Yes, it is available in hardcover and may also be offered in digital formats. Check with your retailer for availability.
- Q: What is the main thesis of 'Uncommon Service'? A: The main thesis is that service should be a central strategy for competitive advantage. The authors argue for a systematic approach to service.