Title
Understanding the Construction Client,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
This book breaks new ground by creating a framework to understand clients actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that buildings are not about building but about changing and developing the client. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.The book offers wellresearched information about clients in a number of sectors developers, supermarkets, NHS, government, airports and housing associations which will help you understand what these clients business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the clients perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a userfriendly and practical guide, as well as significant text for academia.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.