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Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations,New
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A new approach to understanding and improving performance and public valueThis book presents the Public Service Value Modelan innovative, rigorous approach to defining public outcomes and quantifying resultsto help readers understand and improve public service delivery. Filled with indepth insight and expert advice, this guide will arm public service managerswhether in government, nonprofit, or even forprofit organizationswith a practical framework that can be used to define outcomes and manage tradeoffs in public service delivery.Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
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