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The mustread New York Times bestseller thats redefining hospitality and inspiring readers in every industry. Featured in FXs The Bear and Showtimes Billions JP Morgan NextList PickWill Guidara was twentysix when he took the helm of Eleven Madison Park, a struggling twostar brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining roomand memorable, overthetop, bespoke hospitality. Guidaras team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with maitais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give morenot less; and the magic that can happen when a busser starts thinking like an owner.Today, every business can choose to be a hospitality businessand we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industrys most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we dofor ourselves, the people we work with, and the people we serve.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
I enjoyed the ideas presented in this book about how to exceed expectations, but some sections felt a bit drawn out. Still, it was an interesting read and I got some useful tips for my own hospitality business!
T
Tina Zhou
Disappointed with the Delivery
The book itself is great, but it took much longer to arrive than expected. I was excited to read it but the delay kinda ruined the anticipation. I’d give the content 5 stars but the shipping was a letdown.
A
Aisha Patel
Inspiring but Not for Everyone
While I found the concept of giving more than expected inspiring, some of the stories didn’t resonate with my experience. It’s a bit hit or miss depending on your own background in hospitality.
S
Samuel Johnson
Perfect Gift for Aspiring Leaders!
I gave this book to my friend who’s starting a career in hospitality, and she loved it! It’s filled with practical advice and real-life stories that energize you to do better. Truly a must-read for anyone looking to enhance their service skills.
E
Emma Thompson
A Heartwarming Read on Hospitality
This book really dives into the power of going the extra mile for others. I bought it for my team to inspire better customer service and it’s been a game-changer for our workplace culture! Highly recommend for anyone in the service industry.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
