Up the Loyalty Ladder: Turning Sometime Customers into FullTime Advocates of Your Business

Up the Loyalty Ladder: Turning Sometime Customers into FullTime Advocates of Your Business

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SKU: SONG0887307868
UPC: 9780887307867
Brand: Brand: Harperbusiness
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Argues that customer service can be a competitive edge, and offers advice on impressing customers and winning their loyalty

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

  • Q: What is the main theme of 'Up the Loyalty Ladder'? A: The book focuses on how exceptional customer service can be a competitive advantage, providing strategies to impress customers and cultivate their loyalty.
  • Q: Who is the author of this book? A: The author is Murray Raphel.
  • Q: What is the condition of the used book? A: The book is listed as being in 'Very Good' condition.
  • Q: How many pages does 'Up the Loyalty Ladder' have? A: The book contains 304 pages.
  • Q: What type of binding does this book have? A: The book is available in paperback binding.
  • Q: When was 'Up the Loyalty Ladder' published? A: The book was published on January 1, 1996.
  • Q: What can I expect to learn from this book? A: Readers can expect to learn techniques for enhancing customer experiences and fostering long-term customer relationships.
  • Q: Is this book suitable for business owners? A: Yes, the book is particularly useful for business owners and managers looking to improve customer retention and loyalty.
  • Q: Does this book contain practical advice? A: Yes, it offers actionable advice on how to transform occasional customers into loyal advocates for your business.
  • Q: Can I gift this book to someone interested in customer service? A: Absolutely, it makes a great gift for anyone interested in improving their customer service skills or understanding customer loyalty better.

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