Title
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet,New
Delivery time: 8-12 business days (International)
New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to takeoff and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and lessthanhelpful cliches like 'the customer is always right.'With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren't we doing it better?New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective changing insights and case studies, you will learn how the world's best performing companies have changed the game through service and how you too can follow this proven path to an uplifting transformation.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Related Products
You may also like
Frequently Asked Questions
- Q: What is the main focus of 'Uplifting Service'? A: 'Uplifting Service' by Ron Kaufman focuses on transforming service culture within organizations. It provides actionable models and principles to enhance the way businesses and individuals deliver service.
- Q: Who is the author of 'Uplifting Service'? A: The author of 'Uplifting Service' is Ron Kaufman, a New York Times bestselling author with over two decades of experience in helping leaders improve their service cultures.
- Q: What are the key features of this book? A: Key features of 'Uplifting Service' include insights from case studies, practical tools for building a service culture, and strategies that have been effective across various sectors including businesses and communities.
- Q: What is the page count of 'Uplifting Service'? A: 'Uplifting Service' contains 352 pages, making it a comprehensive guide for understanding and implementing effective service practices.
- Q: Is this book suitable for all types of organizations? A: Yes, 'Uplifting Service' is suitable for all types of organizations, including businesses, governments, and non-profits, as it offers universal principles that can be adapted to various service environments.
- Q: What is the publication date of 'Uplifting Service'? A: 'Uplifting Service' was published on May 15, 2012, and is available in a first edition format.
- Q: What type of binding does this book have? A: 'Uplifting Service' is available in paperback binding, making it easy to handle and read.
- Q: What condition is the book in? A: 'Uplifting Service' is listed as 'New', ensuring that it is in pristine condition for readers.
- Q: Can this book help improve customer service in my business? A: Yes, 'Uplifting Service' provides strategies and insights that can significantly improve customer service practices in any business by fostering a strong service culture.
- Q: Are there any specific case studies included in the book? A: 'Uplifting Service' includes various case studies that illustrate successful service transformations, offering real-world examples of how organizations have implemented the principles discussed.