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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet,New
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New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to takeoff and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and lessthanhelpful cliches like 'the customer is always right.'With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren't we doing it better?New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective changing insights and case studies, you will learn how the world's best performing companies have changed the game through service and how you too can follow this proven path to an uplifting transformation.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: The book has three hundred fifty-two pages. This length provides ample content for readers to explore the principles of service excellence.
- Q: What is the binding type of this book? A: The book is available in paperback binding. This makes it lightweight and easy to handle, perfect for reading on the go.
- Q: What is the book's genre? A: The genre of the book is Religion and Spirituality. It integrates service culture with spiritual principles to enhance customer experiences.
- Q: How should I read this book for maximum benefit? A: To maximize benefits, approach the book with an open mind and a willingness to implement its actionable models. It's suitable for both individual and team reading.
- Q: Is this book suitable for beginners in customer service? A: Yes, this book is suitable for beginners. It presents foundational principles that anyone can understand and apply to improve service.
- Q: What age group is this book appropriate for? A: The book is appropriate for adults and professionals in any field. It provides valuable insights that can benefit anyone interested in service excellence.
- Q: How do I keep this book in good condition? A: To keep the book in good condition, store it in a cool, dry place and avoid exposure to direct sunlight. Handle it gently to prevent wear and tear.
- Q: What is the best way to clean the book if it gets dirty? A: If the book gets dirty, gently wipe the cover with a soft, dry cloth. Avoid using liquids as they can damage the pages.
- Q: Is there a warranty on this book? A: No, there is no warranty on books. However, if you receive a damaged copy, contact the seller for return options.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should reach out to the seller for a return or exchange. Most sellers have customer support for these issues.
- Q: How does this book compare to other customer service books? A: This book stands out for its actionable models and case studies from diverse fields. It offers practical insights that many other customer service books may lack.
- Q: Is this book recommended for corporate training programs? A: Yes, this book is highly recommended for corporate training programs. It provides tools that can transform service cultures within organizations.
- Q: Can I use this book for team discussions? A: Yes, the book is ideal for team discussions. It encourages dialogue on service principles and can foster a culture of improvement.
- Q: Does this book contain real-world case studies? A: Yes, the book includes real-world case studies. These examples illustrate how top-performing companies have successfully implemented service strategies.
- Q: What makes this book a bestseller? A: The book is a bestseller due to its practical insights, engaging writing, and the author's expertise in service culture transformation. It resonates with a wide audience.