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The book explains best practice user experience design and usability testing tools and techniques such as:WireframesPersonasMindmappingMental modelsPrototypingCard sortingEyetrackingUse casesUser profilingInteraction designInformation architectureContent writingCustomer journey mapsUX design and usability testing toolsCustomer experience evaluationIt also includes international UX and usability principles and guidelines mainly based on UXPA (User Experience Professionals Association) standards.Sample project documents, diagrams and user interface designs are used to better explain these tools, techniques, methods and guidelines.
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