Title
Verhaltenssteuerung durch Anreize im Dienstleistungscontrolling (Quantitatives Controlling) (German Edition),Used
Delivery time: 8-12 business days (International)
Product Description Basierend auf der PrinzipalAgentenTheorie analysiert Peter Stebel Anreizprobleme aus Sicht des Dienstleistungsunternehmers beim Mitarbeiter und beim Kunden. Er leitet Empfehlungen zur Verhaltenssteuerung bei Dienstleistungen ab und berprft diese anhand einer empirischen Studie. From the Back Cover Bei der Gestaltung von Controllinginstrumenten in Dienstleistungsunternehmen ist die Frage der Verhaltenssteuerung der an der Leistungserstellung beteiligten Personen von besonderer Bedeutung. Wegen der fr Dienstleistungen typischen Immaterialitt und Integrativitt lassen sich Ergebnisse aus dem Industriebereich kaum bertragen. Basierend auf der PrinzipalAgentenTheorie analysiert Peter Stebel Anreizprobleme aus Sicht des Dienstleistungsunternehmers beim Mitarbeiter und beim Kunden. Er leitet Empfehlungen zur Gestaltung von Anreizvertrgen zur Verhaltenssteuerung ab und berprft diese anhand einer empirischen Studie. Der Autor zeigt, dass bei der Verhaltenssteuerung eines Mitarbeiters der Einfluss zweier Prinzipale, nmlich des Dienstleistungsunternehmers und des Kunden, zu bercksichtigen ist. Neben der Steuerung des Mitarbeiters besteht zustzlich die Notwendigkeit, das Verhalten des Kunden zu steuern, da dieser oftmals einen erheblichen Einfluss sowohl auf den Leistungsprozess als auch auf das Leistungsergebnis hat. About the Author Dr. Peter Stebel promovierte bei Prof. Dr. Carsten Homburg am Lehrstuhl fr Allgemeine Betriebswirtschaftslehre und Controlling der Universitt zu Kln.
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⚠️ WARNING (California Proposition 65):
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For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.