Title
What Customers Really Want : How To Bridge The Gap Between What Your Organization Offers And What Your Clients Crave-new
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Scott Mckains Experience As Vice Chairman Of A Rapidly Growing $100 Million Organization, And His Client Relationships With The Worlds Leading Organizations, Have Convinced Him That There Is A Stunning Difference Between What Customers Want And What Most Organizations Offer. This Widening Gulf Creates Dissatisfaction, Distrust, Andworst Of All For Any Businessdisloyalty.What Customers Really Want Today Is A Superior Client Experience. Sure, They Want Good Service, A Good Product, And A Good Price. But What Creates Client Loyalty Is The Connection Created By Organizations Through The Use Of These Elements Along With Personalization, Differentiation, And Emotion.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: This book contains one hundred ninety-five pages. It offers insights on customer relations and improving client experiences.
- Q: What is the binding type of this book? A: The book is hardcover. This type of binding provides durability and a premium feel.
- Q: What are the dimensions of the book? A: The book measures six and a half inches in length, one point two six inches in width, and nine and a half inches in height.
- Q: Who is the author of the book? A: The author of the book is Scott McKain. He shares his expertise on bridging the gap between organizations and customers.
- Q: What is the main topic of the book? A: The book focuses on customer relations. It discusses how to enhance client experiences and foster loyalty.
- Q: Is this book suitable for beginners in customer relations? A: Yes, the book is suitable for beginners. It outlines fundamental concepts and strategies for improving customer relations.
- Q: What key features does the book cover? A: The book covers features like bridging the gap between organizations and customers, avoiding customer base loss, and setting customer expectations.
- Q: Can this book be used in a corporate training setting? A: Yes, it can be used in corporate training. The insights are valuable for training employees in customer service and relations.
- Q: Is there any specific audience this book targets? A: Yes, the book targets business leaders and customer service professionals. Its insights are applicable to anyone involved in customer relations.
- Q: How should I care for this hardcover book? A: To care for the book, keep it in a dry place and avoid exposure to direct sunlight. This helps preserve its quality.
- Q: What if my book arrives damaged? A: If your book arrives damaged, you can return it for a replacement or refund. Check the return policy for specific instructions.
- Q: Is there a warranty for the book? A: No, there is typically no warranty for books. However, you can return it if it has manufacturing defects.
- Q: How do I store the book properly? A: Store the book upright on a shelf to prevent warping. Ensure it is protected from moisture and extreme temperatures.
- Q: What should I do if I have questions about the content? A: If you have questions, consider reaching out to the publisher or looking for discussion forums online.
- Q: Is this book applicable to online businesses? A: Yes, the book's principles apply to online businesses. It emphasizes the importance of customer experience across all platforms.
- Q: Can I use this book for improving team dynamics? A: Yes, the insights can enhance team dynamics by fostering a customer-focused culture within your organization.