What Managers Say, What Employees Hear: Connecting With Your Front Line (So They'Ll Connect With Customers)

What Managers Say, What Employees Hear: Connecting With Your Front Line (So They'Ll Connect With Customers)

In Stock
SKU: DADAX0275987035
Brand: Bloomsbury
$129.11 $184.44
Save $55.33
Quantity
Add to wishlist
Add to compare

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

This book is a wakeup call for any executive who thinks frontline employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and its negative effects on corporate performance e.g., employee retention, productivity, customer relationshipsare profound. A huge gulf exists between the corner office and the cubicle, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even enlightened business leaders, who support cultures of inclusion and open communication, find that their messages aren't getting throughthe quantity of information available to frontline employees has increased, but the quality, in terms of both transmission and reception, has not.What Managers Say, What Employees Hear reveals the roots and effects of these problems, and presents a wealth of practical insights for addressing them. Former Harvard Business Review Senior Editor, Regina Maruca, has assembled an allstar cast of management writers, consultants, educators, and practitioners to provide fresh insights for bridging the gaps between management and employeesand improving everyone's performance in the process. Showcasing innovative practices in corporate strategy, communications, operations, customer service, and employee training at such worldclass organizations as eBay, Radio Shack, Southwest Airlines, Bank of America, and Enterprise RentACar, the book demonstrates the positive effects of aligning goals and actions, building trust, and investing in the front line.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed