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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
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What to Say to a Porcupine uses the format of Aesops fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, youll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in By a Hare; theres a better way to great your customers, as one grizzly honeyshop owner discovers in Bear with Me; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this books titular story What to Say to a Porcupine.Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easytoremember lessons for delivering superior customer service.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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