Title
Why Customers Come Back: How To Create Lasting Customer Loyalty
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Loyal Customers Are The Most Important Asset Of Any Companymore Important Than Land, Patents, Equipment, Or Buildings. While Finding New Customers Is Often Expensive, Timeconsuming, And Ultimately Unprofitable, Retaining Old Customers Is Surprisingly Easy And Highly Profitable. This Book Is Not About Slogans, Banners, Or Promotions. It Is About Discovering And Utilizing Specific Activities That Will Make Your Customers Buy Again And Again...And Tell The World Why Everyone Else Should Buy From You Too! Learning How To Retain Customers Is Important And Profitable. Even A Seemingly Negligible Increase In Repeat Businessjust Five Percentproduces A Whopping 60 Percent Increase In Profits. The Practical Advice In Why Customers Come Back Is Based On The Real Buying Habits Of Real Customers. The Five Principles To Follow Are Not Brain Surgery. Business People, Entrepreneurs, Corporate Leaders, And Frontline Employees Can Understand, Embrace, And Implement Them...Right Now.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book contains two hundred twenty-four pages. It provides practical advice on customer loyalty and retention.
- Q: What is the binding type of this book? A: This book is a paperback edition. Paperback bindings are lightweight and flexible, making them easy to carry.
- Q: What are the dimensions of this book? A: The dimensions are six inches in length, zero point five one inches in width, and nine point zero two inches in height. These sizes make it convenient for reading and storage.
- Q: Who is the author of this book? A: The author is Manzie R. Lawfer. He focuses on practical strategies for improving customer loyalty.
- Q: What genre does this book belong to? A: This book falls under the category of consumer behavior. It explores the dynamics of customer retention and loyalty.
- Q: What is the main focus of this book? A: The main focus is on creating lasting customer loyalty. It emphasizes the importance of retaining existing customers over acquiring new ones.
- Q: How can I apply the principles in this book? A: You can apply these principles by implementing specific activities that encourage repeat business. The book offers actionable advice suitable for various business roles.
- Q: Is this book suitable for beginners in business? A: Yes, this book is suitable for beginners. It provides straightforward principles that anyone can understand and implement.
- Q: Who can benefit from reading this book? A: Business people, entrepreneurs, corporate leaders, and front-line employees can all benefit. The advice is designed for anyone interested in customer loyalty.
- Q: What is the practical advice based on? A: The practical advice is based on real buying habits of actual customers. It uses data to demonstrate the effectiveness of its strategies.
- Q: How does this book help in increasing profits? A: This book suggests that even a five percent increase in repeat business can lead to a sixty percent increase in profits. Retaining customers is emphasized as a key to profitability.
- Q: Are there any specific activities recommended in this book? A: Yes, the book outlines specific activities that can enhance customer loyalty. These activities are practical and easy to implement.
- Q: What kind of condition is the used book in? A: The book is classified as used but in good condition. It is still suitable for reading and learning.
- Q: Who published this book? A: The publisher of this book is Career Press, Inc. They are known for producing quality titles in business and personal development.
- Q: Is there any promotional content in this book? A: No, this book does not focus on slogans or promotions. It aims to provide genuine strategies for building customer loyalty.