Title
Why Customers Don't Do What They're Supposed To and What To Do About It,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
From the New York Times Bestselling Author Proven Methods for Getting Customers to BuyThis fully revised and updated edition of Ferdinand Fournies's classic on sales from the customer's point of view covers all the latest developments in business innovation and customer relations. Why Customers Don't Do What You Want Them to Do ignores gimmicks and tricks, giving you specific actions that dramatically raise the odds of your customer doing the buying thingsand placing the order. This resultsfocused guidebook presents 24 solutions to common selling problems and customer objections, helping you move beyond them to Achieve a customer action objective for each call Spark customer interest Clarify your productand yourself Identify and address potential problems Address customers' fears and gain their trust Assist customers in choosing, negotiating, and placing an orderWhy Customers Don't Do What You Want Them to Do gives you practical strategiesto move to the close with the fewest number of calls by getting customers to do whatyou wantwhen you wantat each stage of the sales process.One of the better and more usefuland uniquebooks on selling.Booklist
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.