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William H. Welch And The Rise Of Modern Medicine
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Managing Quality Service In How Organization Achieve Excellence In The Guest Experience, International Edition Teaches The Concept And Principles Of Treating Customers As Guests And Creating A 'Wow' Experience For Them. Many Other Texts In This Subject Area Skip Over Guestfocused Service Strategy In Hospitality Or Service Organizations. This Text Fully Covers The Topic Of Managing Hospitality Organizations By Using Academic Studies And Real Life Experience From Companies Like Walt Disney Company, Marriott, Ritzcarlton, Darden Restaurants, Southwest Airlines And Many Others. The Text Is Written In Three Strategy, Staffing, And Systems. Each Chapter Includes Suggested Hospitality Activities For Students In Which Students Are Encouraged To Visit Local Organizations To Talk With Guests, Employees And Managers To Obtain A Variety Of Perspectives On The Guest Experience. Other Activities Will Have Students Going To The Internet To Visit Established Sites For Hospitality Organizations. Real And Hypothetical Hotels, Restaurants, And Other Business Types Found In The Hospitality Industry Are Included As Case Studies Giving The Opportunity For Discussion Of Hospitality Concepts And Principles. 'Ethics In Business' Segments Encourage Students To Analyze Ethical Issues Associated With Chapter Topics. Each Chapter Opens With Learning Objectives And Ends With 'Lessons Learned,' Review Questions, 'Ethics In Business,' Activities, And Case Studies. The Included Instructor'S Guide Provides Answers To The Endofchapter Questions And To The Discussion Questions Following The Chapter Cases, Additional Field Exercises In Hospitality, Truefalse And Multiplechoice Quizzes, And Additional Material To Assist The Instructor In Preparing Course Outlines And Lesson Plans, Providing The Best Known About Managing Hospitality Organizations Big Or Small.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: The book has two hundred forty pages. It provides extensive coverage of managing quality service in hospitality.
- Q: What is the binding type of this book? A: The binding type is paperback. This makes it lightweight and easy to handle for readers.
- Q: What are the dimensions of the book? A: The book measures six inches in length, eight inches in height, and zero point five one inches in width. These dimensions make it a portable read.
- Q: Who is the author of this book? A: The author of the book is Professor Donald Fleming. He provides insights based on both academic studies and real-life experiences.
- Q: What is the main subject of the book? A: The main subject of the book is the management of quality service in hospitality. It emphasizes creating a 'Wow' experience for guests.
- Q: What are the key themes covered in the book? A: The key themes include strategy, staffing, and systems in hospitality organizations. Each chapter also addresses ethical issues in business.
- Q: Is this book suitable for beginners in hospitality? A: Yes, this book is suitable for beginners. It includes activities that encourage students to engage with real-life hospitality scenarios.
- Q: Can this book be used as an instructor's guide? A: Yes, it includes an Instructor's Guide. This guide provides answers to review questions and additional material for lesson planning.
- Q: Are there case studies in the book? A: Yes, the book contains real and hypothetical case studies. These cases help in discussing hospitality concepts and principles.
- Q: What kind of activities does the book suggest for students? A: The book suggests activities like visiting local hospitality organizations. Students can engage with guests and staff for diverse perspectives.
- Q: Does the book cover ethical issues in hospitality? A: Yes, it includes segments dedicated to ethics in business. Students are encouraged to analyze ethical dilemmas related to hospitality topics.
- Q: Is this book appropriate for college-level students? A: Yes, the book is appropriate for college-level students. It offers detailed insights and activities relevant to hospitality management courses.
- Q: What type of organizations are discussed in the book? A: The book discusses organizations like Walt Disney Company, Marriott, and Ritz-Carlton. These examples illustrate effective service management strategies.
- Q: How can this book help in improving guest experiences? A: This book provides strategies and principles aimed at enhancing guest experiences. It prepares readers to implement quality service in hospitality.
- Q: Is the book based on real-life examples? A: Yes, the book incorporates real-life examples from well-known hospitality organizations. This makes the concepts more relatable and applicable.
- Q: What kind of quizzes are included in the book? A: The book includes true-false and multiple-choice quizzes. These quizzes help reinforce the learning objectives after each chapter.