Title
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with... series),Used
Delivery time: 8-12 business days (International)
Callers from Hell they scream, sob, and sometimes theyre so incoherent you cant understand them! Shaun Beldings new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Winning with the Caller from Hell'? A: The book primarily focuses on strategies for effectively handling difficult telephone interactions with customers, aiming to transform challenging callers into loyal ones.
- Q: Who is the author of this book? A: The author of 'Winning with the Caller from Hell' is Shaun Belding.
- Q: What strategies does the book recommend for dealing with difficult callers? A: The book introduces the LIFT strategy, which stands for Listen to your customer, Involve yourself, Focus on the issue, and Thank them.
- Q: What is the condition of the book being sold? A: The book is listed as 'Used Book in Good Condition'.
- Q: How many pages does the book contain? A: The book contains a total of 204 pages.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: When was 'Winning with the Caller from Hell' published? A: The book was published on September 23, 2005.
- Q: Is there a specific edition of the book? A: Yes, this is the 'First Edition' of the book.
- Q: What category does this book fall under? A: The book is categorized under Telemarketing.
- Q: What can I expect to learn from reading this book? A: Readers can expect to learn effective techniques for managing difficult phone interactions, improving customer service skills, and enhancing conflict resolution abilities.