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Work Process Knowledge brings together the findings of twentyfour leading researchers on new forms of work and the demands these place on workers' knowledge and skill. Their findings, based on a new set of investigations in a wide range of manufacturing and service industries, identify the kinds of knowledge required to work effectively in the postTaylorist industrial organization.Raising fundamental issues for current industrial policy, science and technology policy, and ways of managing the postTaylorist organization and developing human resources, this book will be of essential interest to academics and professionals working in the fields of management, human resource development, and workplace learning.
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