Title
World Class Quality: Using Design of Experiments to Make It Happen,Used
Delivery time: 8-12 business days (International)
This revised, expanded bestseller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again.This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make 'Design of Experiments' a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'World Class Quality'? A: 'World Class Quality' focuses on utilizing Design of Experiments (DOE) to enhance quality management across various industries, including the service sector.
- Q: Who is the author of this book? A: The book is authored by Keki R. Bhote, a recognized authority in quality management.
- Q: How many pages does the book contain? A: The book contains 487 pages, providing comprehensive insights into quality management techniques.
- Q: What type of binding does this book have? A: This edition of the book is hardcover, ensuring durability for frequent use.
- Q: Is this book suitable for beginners in quality control? A: Yes, the book is designed to be accessible for managers at all levels, making it suitable for both beginners and experienced professionals.
- Q: What new techniques are included in this expanded edition? A: The expanded edition includes new reliability techniques and case studies, extending its application in various sectors.
- Q: When was 'World Class Quality' published? A: 'World Class Quality' was published on January 1, 2000.
- Q: What is the condition of the book being sold? A: The book is listed as 'New', ensuring it is in pristine condition.
- Q: Are there any additional resources included in the book? A: Yes, the book includes a new chapter summarizing related quality management techniques, enhancing its value for readers.
- Q: Can this book help with securing management commitment in quality initiatives? A: Absolutely, the book provides practical strategies to secure top management commitment for implementing Design of Experiments in a company.