Title
You Cant Win a Fight with Your Client: & 49 Other Rules for Providing Great Service,Used
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In this followup to You Cant Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You cant win a fight with your client!As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Cant Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.A perfect resource for anyone working with clients at any level, You Cant Win a Fight with Your Client is the nononsense, straightforward guide to keeping clients happy in todays hypercompetitive and demanding business environment.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has one hundred twenty-eight pages. It provides concise advice on delivering exceptional client service.
- Q: What type of binding is used for this book? A: This book is bound in hardcover. The durable binding ensures longevity and a professional appearance.
- Q: Who is the author of this book? A: The author is Tom Markert. He offers valuable insights based on his experience in client service.
- Q: What is the main theme of the book? A: The main theme is about providing great service to clients. It emphasizes understanding and managing client relationships effectively.
- Q: What dimensions does this book have? A: The book measures five inches in length, zero point six one inches in width, and seven point one three inches in height. These dimensions make it portable and easy to handle.
- Q: What kind of advice is offered in this book? A: The book offers practical advice on managing client relationships. It presents fifty rules for maintaining client satisfaction.
- Q: Is this book suitable for beginners in client service? A: Yes, this book is suitable for beginners. Its straightforward approach makes it accessible for anyone new to client service.
- Q: How can I apply the advice in this book? A: You can apply the advice by implementing the rules in your daily client interactions. The book provides practical steps to improve service.
- Q: What industries can benefit from this book? A: Various industries can benefit, particularly those focused on client services. It's valuable for anyone in a role that requires client interaction.
- Q: How do I keep this book in good condition? A: To keep this book in good condition, store it in a cool, dry place and avoid exposure to direct sunlight. This helps preserve its quality.
- Q: Is there a specific audience for this book? A: Yes, the book is aimed at professionals who work directly with clients. It's ideal for anyone striving to improve client relations.
- Q: What if I want to return this book? A: Returns are typically accepted within a specified period. Check the retailer's return policy for specific details regarding returns and exchanges.
- Q: Are there any reviews for this book? A: Yes, the book has received positive reviews for its practical advice. Many readers appreciate its clear and actionable guidance.
- Q: Can I find this book in libraries? A: Yes, many libraries carry this book. Check with your local library for availability in their catalog.
- Q: How can I contact the publisher for more information? A: You can contact Harper Business, the publisher, through their official website. They often provide additional resources and support.
- Q: Does this book contain real-life examples? A: Yes, the book includes real-life examples to illustrate its points. These examples make the advice more relatable and applicable.