Zap the Gaps! Target Higher Performance and Achieve It!,Used

Zap the Gaps! Target Higher Performance and Achieve It!,Used

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SKU: SONG0060503009
UPC: 9780060503000
Brand: William Morrow & Company
Condition: Used
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In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fastmoving business parable with stepbystep instructions for implementing the GAPS approach to problem solving.Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:

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