Title
Zingerman's Guide to Giving Great Service,Used
Delivery time: 8-12 business days (International)
Entrepreneurial phenomenon Ari Weinzweig, cofounder of the muchloved Zingerman's Deli, shares the secrets to providing worldclass customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mailorder operation, creamery, and training business.Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, cofounder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader stepbystep instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.Some of Zingerman's timetested principles:Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.Employees who are rewarded, respected, and well cared for treat customers the same way.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Zingerman's Guide to Giving Great Service'? A: The book focuses on providing world-class customer service through the unique Zingerman method, sharing step-by-step instructions for training staff and enhancing customer experience.
- Q: Who is the author of this book? A: The author is Ari Weinzweig, co-founder of Zingerman's Deli, who shares his insights on customer service in this guide.
- Q: What type of binding does this book have? A: This book is bound in hardcover, providing durability and a professional appearance for readers.
- Q: How many pages are in 'Zingerman's Guide to Giving Great Service'? A: The book contains 144 pages filled with valuable insights and principles on customer service.
- Q: What condition is the used book in? A: The used book is listed as being in good condition, indicating it has been well cared for with minimal signs of wear.
- Q: When was this book published? A: The book was published on December 1, 2004.
- Q: What key principles does the book discuss regarding customer service? A: The book discusses principles such as the importance of great service, the value of listening to customer complaints, and the impact of treating employees well for better customer interactions.
- Q: Is this book suitable for new business owners? A: Yes, the book is particularly beneficial for new business owners looking to establish effective customer service practices from the start.
- Q: Can this book help improve my team's training programs? A: Absolutely, the book provides detailed instructions on how to train staff effectively and measure their success, which can enhance your team's training programs.
- Q: What edition is 'Zingerman's Guide to Giving Great Service'? A: This book is the first edition.