Product Description An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and costeffective production and...
This guide shows consultants how to create value for clients and become their 'consultant of choice'. Many consultants have fallen into habits and behaviours that...
To be most effective, leaders must move beyond time management to time mastery. Time managers are reliant on clocks and calendars; time masters develop an...
An insider's account of how AT&T tried to cope with competition, economic turmoil, and media scrutiny addresses valuable business lessons from AT&T's experience while looking...
Now back in a completely revised edition (including the latest tax law changes), Treasurer's and Controller's Desk Book is the only guide to the activities...
This is the only book that describes the activities and duties of the financial officer or controller's job according to accepted industry standards, as set...
Product Description Unforeseen Circumstances addresses the changes that companies must make to prevent crippling losses in the wake of sudden events. This timely and crucial...
Ten years ago, Up Against the WalMarts helped smaller businesses take on the corporate retailing empire. Now, with the giants bigger and more influential than...
Ten years ago, Up Against the WalMarts helped smaller businesses take on the corporate retailing empire. Now, with the giants bigger and more influential than...
Training is about improving overall organizational performance, and no individual is more accountable for a company's performance than its CEO. It follows, then, that Workplace...
Discusses how to satisfy difficult customers and develop their loyalty during a tough economy, using case studies of ten companies with noteworthy customer service success.
Discusses how to satisfy difficult customers and develop their loyalty during a tough economy, using case studies of ten companies with noteworthy customer service success.
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Product Description An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and costeffective production and...
This guide shows consultants how to create value for clients and become their 'consultant of choice'. Many consultants have fallen into habits and behaviours that...
To be most effective, leaders must move beyond time management to time mastery. Time managers are reliant on clocks and calendars; time masters develop an...
An insider's account of how AT&T tried to cope with competition, economic turmoil, and media scrutiny addresses valuable business lessons from AT&T's experience while looking...
Now back in a completely revised edition (including the latest tax law changes), Treasurer's and Controller's Desk Book is the only guide to the activities...
This is the only book that describes the activities and duties of the financial officer or controller's job according to accepted industry standards, as set...
Product Description Unforeseen Circumstances addresses the changes that companies must make to prevent crippling losses in the wake of sudden events. This timely and crucial...
Ten years ago, Up Against the WalMarts helped smaller businesses take on the corporate retailing empire. Now, with the giants bigger and more influential than...
Ten years ago, Up Against the WalMarts helped smaller businesses take on the corporate retailing empire. Now, with the giants bigger and more influential than...
Training is about improving overall organizational performance, and no individual is more accountable for a company's performance than its CEO. It follows, then, that Workplace...
Discusses how to satisfy difficult customers and develop their loyalty during a tough economy, using case studies of ten companies with noteworthy customer service success.
Discusses how to satisfy difficult customers and develop their loyalty during a tough economy, using case studies of ten companies with noteworthy customer service success.
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