How can you establish a customercentric culture in an organization? This is the first comprehensive book on how to actually do service design to improve...
How can you establish a customercentric culture in an organization? This is the first comprehensive book on how to actually do service design to improve...
In this book, you??ll find 54 handson descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and...
How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience,...
How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience,...
Sale price$10.48Regular price$14.97
Quantity
Add to cart
Recently viewed products
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":73758048501,"merchantName":"Ergodebooks","personalized":true}},{"name":"amazon_pay","wallet_params":{"checkoutLanguage":"en_US","ledgerCurrency":"USD","placement":"Cart","sandbox":false,"merchantId":"A1G1ZY975O1T6J","productType":"PayAndShip","design":"C0002"}},{"name":"paypal","wallet_params":{"shopId":73758048501,"countryCode":"US","merchantName":"Ergodebooks","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":false,"requiresBillingAgreement":false,"merchantId":"L873BZSC9NMQS","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=USD\u0026locale=en_US\u0026client-id=AbasDhzlU0HbpiStJiN1KRJ_cNJJ7xYBip7JJoMO0GQpLi8ePNgdbLXkC7_KMeyTg8tnAKW4WKrh9qmf\u0026merchant-id=L873BZSC9NMQS\u0026intent=authorize"}}]" access-token="c0f52a66b386e9fa5c0ab4c2febc737c" buyer-country="US" buyer-locale="en" buyer-currency="USD" shop-id="73758048501" cart-id="4822904bbd48362accbecbdf4e9d318f" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the <span id="shopify-subscription-policy-button">cancellation policy</span> and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted. </small> </div>
Stay in the know
Subscribe to our newsletter and stay updated on latest offers, discounts and events near you.
For MAP (Minimum Advertised Price) violations, please contact: map@ergode.com
For Intellectual Property (IP) or Trademark concerns, please contact: ip@ergode.com
⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
How can you establish a customercentric culture in an organization? This is the first comprehensive book on how to actually do service design to improve...
How can you establish a customercentric culture in an organization? This is the first comprehensive book on how to actually do service design to improve...
In this book, you??ll find 54 handson descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and...
How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience,...
How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience,...
Sale price$10.48Regular price$14.97
Quantity
Add to cart
Choosing a selection results in a full page refresh.