The creation and development of customer relationship has become a strong marketing tool for most suppliers in the current business world. In addition, the development...
Ghanaian banking industry has undergone many changes in terms of service delivery with the aim of improving the quality of customer service. The past few...
The retail banking sector is undergoing wide sweeping changes due to heightened competition and the initiation of modern technology. Now the customers have become more...
This book is an important initial step in highlighting the significance of customer satisfaction in Ethiopian banking industry. The Book enables the banking marketers to...
Among the various fields of management, marketing is perhaps the most ambitious and interesting one. Since long time marketing have evolved from being production oriented...
Determining Customer Satisfaction has been a paradox since long. This book is an effort to explore the determinants of customer satisfaction for automobile industry using...
More and more companies in the building sector are starting to realize the importance of using customer satisfaction as a tool to enhance their competitive...
Recently there has been an increase in the emphasis on government agencies to ensure total customer satisfaction while delivering services to stakeholders.The demand for government...
This book focuses on the effects of ICT service delivery on customer satisfaction at Kenya Power and Lighting Company (KPLC), Eldoret, Kenya. It discusses perceived...
The book entitled Customer services and satisfaction in banking sector: an empirical study on Indian context will be a very useful book for the researchers,...
The book discusses customer loyalty and what incentives are used to motivate customer loyalty in the nakumatt stores, within Kenya. We find that depending on...
According to this study findings demographic characteristic variables were strongly Vassociated with adoption of ATM. Younger users are easy to adopt new technology than elders,...
Over the last decade Car manufacturing companies are facing new challenges to serve the everchanging customer attitude towards the purchase of new generation car. As...
Carbon in its elemental form or in various compounds has always been of huge interest within materials science and related research areas. The growth of...
This book reported the literature survey of the chemistry of 2cyanomethylbenzothiazole including the activity Syntheses and their synthetic importance. Furthermore, the obtained results were discussed,...
The Internet technology in Electronic science, and its utility have advanced at a faster rate, than any other area of science. The internet crimes are...
Cyber law governs the legal issues of cyberspace and that"cyberspace"is not restricted to the internet,but includes computers and computer networks,the Internet,data,software etc.The information technology is...
There is a significant chasm between developing and developed countries in relation to their responses to cybercrime searches and seizures. Most law enforcement officers, judges,...
There has been a longstanding link between cycling and tourism, particularly in European countries. In Australia there is increasing political interest in developing and promoting...
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This paper examines the changes and challenges faced by traditional forest management systems under the changing political and socioeconomic conditions in the post conflict areas...
Community Forestry (CF) in Nepal represents arguably the most advanced and progressive model worldwide for the participatory management of natural resources. Given the importance of...
In recent years the problem of forests degradation, tropical deforestation has been recognized. At the same time, there is a general acceptance of numerous benefits...
The brink and pedantic forecast of the World Bank regarding forest depletion in Nepal proved wrong with the success of community forestry. This book deals...
There are multiple areas for social work practice to play enabling, networking, advocacy and counseling roles to house the urban poor with low cost houses....
This book investigates the hypothesis that a community, characterized as highly integrated in its respective ecotourism industry, will experience greater socioeconomic benefits compared to another...
The success of an urban rehabilitation project is strongly based on its impact on everyday lives of the inhabitants.Lack of public awareness which has significant...
This book investigates the role of farmers participation in Lenche Dima Watershed management interventions as well factors that act as bottlenecks to the active participation...
Community participation has become a buzz word in decentralized healthcare service delivery today than ever before. In Uganda, various efforts and initiatives have been put...
Fiscal federalism in Kenya has been crippled by the sprouting culture of elite capture. Persons under whose jurisdiction the developed funds fall have stamped their...
Community Participation in Community Water Management is new approach in water management in general and particularly in Tanzania. The approach has gained more attention recently...
Published literature about Environmental Impact Assessment (EIA) tends to focus on the Environment Effects Statement (EES) approvals process, often overlooking postapprovals processes that are frequently...
Solid waste management in high density lowincome areas is a problem that manifests itself in ubiquitous illegal dumpsites and unhealthy living environmental conditions. Community participation...
Community participation is vital for the success of any rural development project. Under the conservancy wildlife management strategy, commercial farmers come together to manage wildlife...
The world is facing problems on conservation of the natural resources,on pollution aspects, natural hazards,conflicts between people and conservations areas etc. To find out the...
This dissertation is based on an analysis of Participatory Reflection and Action activity transcripts of six male and six female groups of a rural community....
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