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Learning Points: 80 Activities And Actions For Call Center Service Excellence,New Learning Points: 80 Activities And Actions For Call Center Service Excellence,New
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Learning Points: 80 Activities And Actions For Call Center Service...
Brand: HRD Press, Inc.
80 fun and effective activities that teach your employees the unique principles of call center customer serviceLearning Points: 80 Activities and Actions for Call Center...
$26.18 $37.40
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Managing Information & Human Performance: Strategies And Methods For Knowing Your Workforce And Organization,New Managing Information & Human Performance: Strategies And Methods For Knowing Your Workforce And Organization,New
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Managing Information & Human Performance: Strategies And Methods For Knowing...
Brand: HRD Press, Inc.
Knowing whats going on in your company isnt just a requirementits powerHow much do you really know about whats going on in your workforce and...
$23.37 $33.39
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Mlearning: Mobile Elearning,New Mlearning: Mobile Elearning,New
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Mlearning: Mobile Elearning,New
Brand: HRD Press, Inc.
Book by David S. Metcalf
$17.61 $25.16
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Mlearning: Mobile Elearning,Used Mlearning: Mobile Elearning,Used
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Mlearning: Mobile Elearning,Used
Brand: HRD Press, Inc.
Book by David S. Metcalf
$16.32 $23.31
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Parallel Peaks: Business Insights While Climbing the World's Highest Mountains,Used Parallel Peaks: Business Insights While Climbing the World's Highest Mountains,Used
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Parallel Peaks: Business Insights While Climbing the World's Highest Mountains,Used
Brand: HRD Press, Inc.
Get inspired to hold onto your business dream and keep heading upward Parallel Peaks: Business Insights While Climbing the World s Highest Mountains By John...
$43.14 $61.63
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Performance Under Pressure: Managing Stress In The Workplace,New Performance Under Pressure: Managing Stress In The Workplace,New
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Performance Under Pressure: Managing Stress In The Workplace,New
Brand: HRD Press, Inc.
This 160page pocket guide is for selfmanaging stress and managing stress in others. Poses practical strategies for how to deal with time, anger, people, fatigue,...
$52.48 $74.97
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Performance Under Pressure: Managing Stress In The Workplace,Used Performance Under Pressure: Managing Stress In The Workplace,Used
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Performance Under Pressure: Managing Stress In The Workplace,Used
Brand: HRD Press, Inc.
This 160page pocket guide is for selfmanaging stress and managing stress in others. Poses practical strategies for how to deal with time, anger, people, fatigue,...
$9.17 $13.10
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PPD: Productive Program Development,Used PPD: Productive Program Development,Used
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PPD: Productive Program Development,Used
Brand: HRD Press, Inc.
Book by Robert R. Carkhuff
$43.99 $62.84
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Social Intelligence Skills for Government Supervisors/Managers,New Social Intelligence Skills for Government Supervisors/Managers,New
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Social Intelligence Skills for Government Supervisors/Managers,New
Brand: HRD Press, Inc.
This timely series is based upon 15 years of experience and work of trainers and researchers in the field of criminal justice. Each book is...
$16.62 $23.74
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Social Intelligence Skills for Government Supervisors/Managers,Used Social Intelligence Skills for Government Supervisors/Managers,Used
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Social Intelligence Skills for Government Supervisors/Managers,Used
Brand: HRD Press, Inc.
This timely series is based upon 15 years of experience and work of trainers and researchers in the field of criminal justice. Each book is...
$11.85 $16.93
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Stories They Will Remember,New Stories They Will Remember,New
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Stories They Will Remember,New
Brand: HRD Press, Inc.
Have you ever needed just the right story to drive home your message in a speech, presentation, training session or meeting? Then this book is...
$26.52 $37.89
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Strategic Development Of Talent,Used Strategic Development Of Talent,Used
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Strategic Development Of Talent,Used
Brand: HRD Press, Inc
Completely updated and revised, the latest edition of the classic book used around the world provides valuable insight to help you develop a comprehensive and...
$15.73 $22.47
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The Customer Service Intervention: Bottomline Tactics For Frontline Managers,New The Customer Service Intervention: Bottomline Tactics For Frontline Managers,New
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The Customer Service Intervention: Bottomline Tactics For Frontline Managers,New
Brand: Hrd Press, Inc.
Are You Struggling Everyday To Turn Frontline People Into Great Service Teams? Do You Feel A Sense Of Urgency About Improving Customer Service? It'S Time...
$15.82 $22.60
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The Everyday Negotiator: 50 Practical Tactics For Work And Life,Used The Everyday Negotiator: 50 Practical Tactics For Work And Life,Used
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The Everyday Negotiator: 50 Practical Tactics For Work And Life,Used
Brand: HRD Press, Inc
Never again pay the sticker price, accept what is given or engage in an unproductive argumentwhen you could negotiate the outcome you really want.With The...
$44.31 $63.30
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The Meeting Spectrum: An Advanced Guide For Meeting Professionals, Second Edition,New The Meeting Spectrum: An Advanced Guide For Meeting Professionals, Second Edition,New
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The Meeting Spectrum: An Advanced Guide For Meeting Professionals, Second...
Brand: Hrd Press, Inc.
The Acclaimed Reference?Revised And More Valuable Than Everupdated To Include Coverage Of The Latest In Meeting Technology, The Second Edition Of The Acclaimed Reference For...
$51.84 $74.06
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The Processbased Organization: A Natural Organization Strategy,New The Processbased Organization: A Natural Organization Strategy,New
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The Processbased Organization: A Natural Organization Strategy,New
Brand: HRD Press, Inc.
Go behind the scenes as a revolutionary approach to productivity unfoldsThe ProcessBased OrganizationA Natural Organization StrategyGustavo Crosetto & Jorge MacazagaThis book uses a fascinating, storytelling...
$23.48 $33.54
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